February 28, 2024 · 3 minutes read

The Dos and Don’ts of Taking Phone Orders in Your WooCommerce Store

Taking phone orders can be a great way to increase sales and provide convenience for your customers. However, it is important to have a well-organized system in place to ensure that the process runs smoothly and efficiently. In this article, we will discuss the dos and don’ts of taking phone orders in your WooCommerce store.

Dos of Taking Phone Orders

  1. Have a designated phone line or customer service number: The first step in taking phone orders is to have a designated phone line or customer service number for customers to call. This will help to streamline the process and avoid any confusion.
  2. Train your staff: It is important to train your staff on how to take phone orders effectively. They should be knowledgeable about your products and services, as well as any current promotions or discounts. They should also be familiar with your store’s policies and procedures.
  3. Create a script: Having a script or a set of guidelines for taking phone orders can help ensure consistency and accuracy. This will also help your staff to handle any unexpected questions or situations that may arise.
  4. Repeat the order: Once the customer has placed their order, it is essential to repeat it back to them to confirm that all the details are correct. This will help to avoid any mistakes and ensure customer satisfaction.
  1. Offer alternative payment options: Some customers may not be comfortable giving their credit card information over the phone. Therefore, it is important to offer alternative payment options such as PayPal or cash on delivery.

Don’ts of Taking Phone Orders

  1. Don’t rush the customer: Taking phone orders requires patience and attention to detail. It is important not to rush the customer and give them enough time to browse through your products and ask any questions they may have.
  2. Don’t keep customers on hold for too long: While it is understandable to put a customer on hold to check on an item or confirm a price, it is important not to keep them waiting for too long. This can lead to frustration and a negative experience for the customer.
  3. Don’t forget to ask for contact information: In case there are any issues with the order, it is crucial to have the customer’s contact information. This will also allow you to follow up with them and provide updates on their order if needed.
  1. Don’t neglect to update your inventory: It is important to regularly update your inventory to avoid any discrepancies between what is available online and what is available for phone orders. This will help to avoid any disappointments for customers who may have their heart set on a particular item.
  2. Don’t forget to thank the customer: It is essential to thank the customer for their order and for choosing to shop with your store. This will leave a positive impression and make them more likely to return to your store in the future.

Remember to always prioritize customer satisfaction and to continuously review and improve your phone order system for optimal results.