Algol+ customer support

Our small company Algol+ has been developing plugins for WordPress for over 5 years. You may know such plugins as Advanced Order Export for WooCommerce, Advanced Dynamic Pricing for WooCommerce, Phone Orders for WooCommerce.

Customer support is an integral part of our operations and success. In this article, we will discuss all aspects of customer support (bug report, customization, feature requests) and how it affects Algol+ plugins.

Bug Report

Bug reports are crucial for the continuous improvement of Algol+. They not only help in identifying the existing flaws but also in preventing potential future issues. Bug reports (as well as customization and feature requests) are sent to us on FreshDesk.

What does a bug report look like? Typically, the client describes the problem they encountered, attaching screenshots, videos and other materials. We ask for additional documents and explanations if necessary (for example, JSON system report). Then our support repeats the bug locally. If a bug is found, it will be fixed for all future versions. If only the client has a bug, we look at his problem individually.

How long does it take to fix a bug? It depends on the complexity of the bug. We try to resolve customer requests within a few hours, but it may take up to 3 days for tricky cases.

Customization

Customization is at the heart of Algol+’s philosophy. Recognizing there are no two similar websites, Algol+ offers extensive customization options to adapt to various workflows and requirements. The support team assists users in:

Personalization: Modifying the interface and functionalities to match the user’s preferences. Integration: Seamlessly integrating Algol+ with other tools and systems in use by the business.

Note: You could find the list of compatible plugins here https://docs.algolplus.com/algol_pricing/available-plugin-compatibility/

Scalability: Ensuring that the customizations are scalable and can grow with the business.

Feature Requests

Feature requests are a testament to the collaborative relationship between Algol+ and its users. They provide valuable insights into user needs and market trends. We discuss the most interesting user suggestions with the team, which are then evaluated based on:

Viability: Assessing the technical and practical feasibility of the requested feature. Demand: Considering how many users have requested or would benefit from the feature. Alignment: Ensuring the feature aligns with the overall product roadmap and vision.

Customer Feedback

The WordPress’s review section is a testament to Algol+’s impact, with numerous users sharing their experiences. These reviews highlight the seamless functionality of ours software solutions, the adaptability of their customization options, and the responsiveness of our customer support. Algol+ values this feedback, using it to refine their offerings and to ensure that their services not only meet but exceed user expectations.

Algol+ is committed to a user-centric approach, where customer feedback directly influences the development cycle. This symbiotic relationship not only enhances the product but also ensures that users feel heard and valued.

Getting ready for the 4th of July using Algol+ plugins

The 4th of July is a significant holiday that brings a surge of sales to retailers across the United States. As an online store owner, it’s crucial to prepare your WooCommerce store to handle the influx of customers looking for deals and to streamline your operations for the big day. Algol+ plugins offer a suite of tools that can help you optimize your store for this busy time. Let’s explore how plugins like Advanced Dynamic Pricing, Advanced Order Export, and Phone Orders can enhance your store’s performance and customer experience.

Advanced Dynamic Pricing for WooCommerce

The Advanced Dynamic Pricing plugin allows you to set up dynamic pricing rules that automatically apply discounts based on various conditions. For example, you can create a “Buy One, Get One Free” offer for American flags, or offer a 20% discount on all barbecue-related products when a customer’s cart total exceeds $50.

Example:

  • Rule: “4th of July BBQ Special”
  • Condition: Cart subtotal (exc. VAT) >= $50
  • Discount: 20% off on selected BBQ products This encourages customers to spend more to reach the threshold for the discount, increasing your average order value.

Phone Orders for WooCommerce

Not all customers are comfortable placing orders online, especially when it comes to last-minute purchases. The Phone Orders plugin enables you to take orders over the phone and manually enter them into your WooCommerce system. This is particularly useful for catering to less tech-savvy customers or handling complex orders that require customization.

Example:

  • Customer Call: “I need 20 sparklers delivered by July 3rd.”
  • Manual Entry: Create a new order in WooCommerce with 20 sparklers, set delivery date, and process payment over the phone. By offering a personal touch, you can capture sales that might otherwise be lost.

Advanced Order Export for WooCommerce

The Advanced Order Export plugin is not just a tool for simplifying your fulfillment process; it’s also a powerful instrument for statistical analysis. With its ability to export detailed order information, store owners can track and analyze sales data over time. This can be especially beneficial during the 4th of July sales when you want to understand consumer buying patterns.

For instance, you can export sales data for the week leading up to the 4th of July and use it to identify which products are the most popular, what times of day see the most orders, and which promotions are driving the most sales.

Example:

  • Export Data: “4th of July Week Sales”
  • Analyze: Identify peak ordering times, top-selling products, and most effective discounts.
  • Action: Adjust stock levels, staff scheduling, and marketing strategies accordingly.

Conclusion

Preparing your WooCommerce store for the 4th of July doesn’t have to be a daunting task. By utilizing the Algol+ plugins, you can offer enticing deals, streamline your order processing, and provide personalized customer service. These examples illustrate just a few ways you can use these powerful tools to make the most of the holiday rush and ensure your customers have a memorable shopping experience.

Remember, the key to a successful holiday sale is preparation. Start setting up these plugins well in advance to ensure a smooth operation when the 4th of July arrives. Happy selling!

Interview with the creator of Algol+ plugins

Alex is the founder of Algol+ and has been creating plugins for WooCommerce for over 5 years. He focuses on making high-quality, reliable tools that help online store owners manage their businesses better.

Algol+ offers a range of powerful plugins designed to enhance WooCommerce stores. Notable plugins include:

  • Advanced Dynamic Pricing for WooCommerce: This plugin allows store owners to create flexible pricing rules and discounts, helping to boost sales and manage promotions effectively.
  • Advanced Order Export for WooCommerce: A tool that simplifies the process of exporting order data, enabling easy reporting and data analysis for better business insights.
  • Phone Orders for WooCommerce: This plugin streamlines the process of taking orders over the phone, making it easier for businesses to handle customer requests and improve service efficiency.

Can you tell us about your background and how you got started developing plugins for WooCommerce?

I have been programming for over 25 years and have been working with WordPress for the last 15 years. My journey into the world of plugins’ development started when I began taking freelance projects on the platforms like Elance, where clients often needed custom solutions for their WordPress sites. This experience allowed me to understand the intricacies of WordPress and its vast ecosystem.

What inspired you to create plugins like Advanced Dynamic Pricing for WooCommerce and Advanced Order Export for WooCommerce?

As I continued working on various projects, I noticed a growing demand for e-commerce solutions, which naturally led me to explore WooCommerce. I was fascinated by the flexibility and extensibility WooCommerce offered to store owners. Seeing an opportunity to create value, I started developing custom plugins to meet specific client needs. Initially, these were bespoke solutions tailored to individual requirements, but over time, I saw the potential to generalize these tools into plugins that could benefit a broader audience.

The first plugins I developed were simple, addressing common challenges WooCommerce store owners faced, such as dynamic pricing and order management. As these plugins gained popularity and received positive feedback, I continued to expand and refine them, adding more features based on user feedback and emerging trends in the e-commerce industry.

How do you approach the development process for plugins? What are some key considerations and challenges you face?

My primary focus in the development process is ensuring stability. This is paramount because I understand the critical role plugins play in the smooth operation of WooCommerce stores. One of the key strategies I employ is maintaining a unified core for both the free and pro versions of my plugins. This approach allows me to streamline development and ensure consistency across all versions.

What sets your plugins apart from others in the WooCommerce ecosystem?

What sets my plugins apart from others in the WooCommerce ecosystem is the uncompromising emphasis on the quality of code over the speed of adding new features. This philosophy is central to our development process and is reflected in every plugin we release.

We believe that a solid, reliable foundation is crucial for the long-term success and stability of any plugin. To achieve this, we often find ourselves rewriting the same code two or three times to ensure it meets our stringent quality standards. This might seem like an excessive measure, but it allows us to deliver plugins that are not only robust and efficient but also scalable and maintainable.

What are some common issues that WooCommerce store owners face, and how do your plugins address them?

WooCommerce store owners frequently face several common challenges, two of the most prominent being the efficient management of data export and the implementation of dynamic pricing strategies. Our plugins are designed specifically to address these issues, providing robust and user-friendly solutions that significantly reduce the effort required to achieve optimal results.

Firstly, data export is a critical task for any WooCommerce store owner. Whether it’s for accounting purposes, inventory management, or customer insights, the ability to export orders and other data efficiently can save a significant amount of time and reduce errors. Our Advanced Order Export for WooCommerce plugin offers a comprehensive solution to this challenge. It allows store owners to export orders and other relevant data in various formats, including CSV, Excel, and XML. The plugin provides extensive filtering options, custom fields, and scheduling capabilities, making it easy to automate regular exports and ensure that the right data is always at your fingertips.

Secondly, implementing dynamic pricing strategies can be complex, but is essential for maximizing sales and profitability. Our Advanced Dynamic Pricing for WooCommerce plugin simplifies this process by offering a range of powerful pricing rules and discounts. Whether it’s bulk pricing, percentage discounts, or special offers based on customer roles or purchase history, our plugin allows store owners to create and manage these pricing strategies with ease. The intuitive interface and extensive customization options mean that you can set up sophisticated pricing rules without needing to write any code.

How do you prioritize which features to add or update in your plugins?

When it comes to prioritizing which features to add or update in our plugins, we rely on a systematic approach centered around user’s feedback and performance considerations. Our internal tracking system has a crucial role in this process, enabling us to efficiently manage client requests and bug reports.

We actively collect and track user feedback through various channels, including support tickets, email, and our community forums. This feedback is entered into our internal tracking system, where it is categorized and prioritized based on factors such as the number of requests for a particular feature, the impact of reported issues, and the potential benefits to our user base. This structured approach ensures that we address the most pressing needs and valuable enhancements first.

What has been the most challenging aspect of plugin development for WooCommerce?

One of the most challenging aspects of plugin development for WooCommerce is ensuring optimal performance across a wide range of hosting environments and store sizes. Our clients use a variety of hosting solutions, from basic shared hosting to high-performance dedicated servers, and they manage stores that range from small boutiques to large enterprises with tens of thousands of orders and products.

The diversity in hosting environments means that our plugins must be highly efficient and capable of running smoothly even on slower, less powerful servers. This requires meticulous optimization of our code to minimize resource usage and ensure quick response times. We continuously refine our algorithms and processes to enhance speed and reduce the load on servers, providing a seamless experience for all users, regardless of their hosting setup.

How do you ensure the compatibility and reliability across different versions of WooCommerce and WordPress?

Ensuring compatibility and reliability across different versions of WooCommerce and WordPress is a fundamental priority in our plugin development process. To achieve this, we adhere to several key practices that help maintain seamless integration and optimal performance.

Firstly, we prioritize using standard methods and APIs provided by WooCommerce and WordPress to access and modify data. By adhering to these established conventions, we reduce the risk of conflicts and ensure that our plugins remain compatible with the latest updates and changes in both platforms. This approach also helps us leverage the built-in functionality and security features of WooCommerce and WordPress, enhancing the overall reliability of our plugins.

Another critical aspect of ensuring compatibility is our commitment to supporting High-Performance Order Storage (HPOS) mode in WooCommerce. HPOS is designed to improve the performance and scalability of order storage by using custom database tables for orders instead of the default WordPress posts table. All our plugins are developed and tested to fully support HPOS mode, ensuring that they can handle large volumes of orders efficiently and provide fast, reliable performance.

What’s next for you and your team in terms of plugin development?

Currently, we are actively working on a new plugin that we plan to release within this year. This upcoming plugin represents a significant step-up for us.