Author: Lina Rock

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16
Jan, 2024

10 Of The Most Inspiring Advanced Dynamic Pricing Ideas

In today’s highly competitive market, businesses are constantly looking for new and innovative ways to boost their sales and stay ahead of the competition. One strategy that has gained a lot of attention in recent years is dynamic pricing. This is the process of adjusting prices based on demand, inventory levels, and other market factors. While the concept of dynamic pricing is not new, advancements in technology have opened up a whole new world of possibilities for businesses to implement creative and effective strategies. In this blog post, we will explore 10 of the most inspiring dynamic pricing ideas that are being used by businesses to drive sales and increase revenue. We will also show our readers how to create the appropriate rules in the Advanced Dynamic Pricing plugin.

Personalized Pricing

With the help of big data and analytics, businesses can now personalize their pricing strategies for individual customers. By analyzing customer data and purchase history, businesses can offer customized prices to each customer based on their preferences, spending habits, and other factors.

The simplest example is to give a discount based on the user’s role.

Create a rule (blank). Specify the role in Conditions section. In Product dicounts section choose the type of discount and its amount.

Time-based Pricing

This strategy involves adjusting prices based on the time of day, week, or month. For example, prices for a hotel room may be higher during peak tourist season compared to the off-season.

Let’s imagine that you are the owner of a restaurant. You began to notice that on weekdays in the afternoon hours (1-4 p.m.) there are fewer orders than at other times. Create a discount by date and time!

Create a rule (blank). Specify days of week and time (from 1 p.m. to 4 p.m.) in Conditions section. In Product discounts section choose the type of discount and its amount.

Location-based Pricing

Location-based pricing takes into account the geographical location of customers to determine prices. For example, a ride-sharing app may charge higher prices in a busy city center compared to a less busy suburb. This allows businesses to adapt their prices to local market conditions.

Setting up a pricing strategy by location is very easy. Follow these guide:

Create a rule (blank). Specify shipping zones in Conditions section. In Product discounts section choose the type of discount and its amount.

Limited Products

Limited edition products often generate a lot of buzz and demand. Businesses can use dynamic pricing to adjust prices for these products based on demand, making them more exclusive and desirable for customers.

Using the plugin, you can create a rule by tag (for example, the Limited Edition tag).

Create a rule (Product discount type). Specify Tags in Product filter section. Choose the type of discount and its amount in Product discount section.

Flash Sales

Limited-time promotions or flash sales can create a sense of urgency and encourage customers to make a purchase.

Don’t know how to show a timer on a product page? Add an Advertising block (ссылка) to your rule!

Note: Be sure to include the date range of your rule.

Related Products

Let’s imagine that you have a clothing store. You have been on the market for a long time and have identified a general pattern – in more than 20% of jeans purchases, cuscromers wanted to purchase a belt to go with them.

How to increase this percent? Start a “buy jeans and belt at a discount” company.

Solution via Advanced Dynamic Pricing for WooCommerce:

You can create such a rule in several ways.

  1. Create a rule (Product discount type). Specify Product type in Product filter and select, for example, hoodie. Add a similar filter, but select sunglasses. In Product discount section check Split flag. Enter a percentage discount for the second item.
  1. Create a rule (blank). Add Product filter section and specify Product type. Choose, for example, a hoodie. Add Auto add to cart section. Select sunglasses and enter its discount.
  1. Create a rule (BOGO (free) type). Specify Product type in Product filter and select, for example, hoodie. In Free products section, select sunglasses.

We show you the gift option because it has the benefit of being visible on the product page.

Encourage to buy more

For example, you own a jewelry store and your main goal is to sell as much product as possible. But time passes, and there are no sales. What to do?

Let customers know that they will receive a discount for their volume of orders.

Create a rule that gives customers a 10% discount if they have made more than 5 orders in the last 6 months.

Payment-based Pricing

It happens that your store does not have an offline point of sale. Then it makes sense that your priority would be to keep your revenue in digital form. In addition, it is safer for you if the buyer pays for the goods immediately. However, not every customer is ready to agree with this.

Encourage them to pay online and immediately. All you need for this:

Create a rule (blank). Add Product Discounts section and enter a discount. Add Conditions section, select the Card payment method and the method itself.

Organize a contest or giveaway

It’s no secret that contests increase brand awareness and attract new customers. Organize a giveaway on a social network (for example, Instagram) or on your store’s website. Determine the lucky winner and give him a discount as follows:

Note: check Once in Can be applied to limit the customer.

Get customers to be active

What increases the status of a brand in the eyes of other buyers? Only reviews from customers like themselves!

We are not suggesting that you generate reviews; instead, encourage customers (both new and old) to take a targeted action on the site. It could be:

  • Like
  • Filling out the form
  • Writing a review

Such activity benefits both newly opened businesses and those who have been on the market for a long time.

Give a coupon to everyone who is active. Create a rule (example below) and send a coupon to the subscriber by email.

Or you can use the link through which the coupon will be activated automatically.

All you need to do is:

  1. Go to Settings>Coupons and tick “Enable “Activated by coupon” links” option.
  1. Enter the coupon name in the field at the top of the rule.
  1. Copy the URL by clicking the button next to it.
  1. Send an email to the lucky winners with this link. They will see the following message if they click on the link.

In conclusion, Advanced Dynamic Pricing for WooCommerce is a game-changer for businesses looking to optimize their pricing strategy and stay ahead of the competition. With these 10 inspiring ideas, businesses can take advantage of dynamic pricing and drive more sales, increase profits, and attract and retain customers. As technology continues to evolve, we can expect to see even more innovative and inspiring Advanced Dynamic Pricing for WooCommerce ideas in the future.

29
Sep, 2023

10 useful settings Phone Orders for WooCommerce (Pro)

Phone orders are an essential tool for any business that wants to take orders over the phone. With Phone Orders for WooCommerce (Pro) plugin, you can easily set up a system to take phone orders, streamlining the process for both customers and employees. Here are 10 useful settings you can use to get the most out of the plugin:

Show “Duplicate Order” button after order creation

This button allows customers to easily duplicate the order, making it easier for them to make multiple orders with the same information. This is especially useful for customers who want to place orders in bulk, as they can easily clone their order and make changes to the quantity or other details without having to re-enter all of the information.

To activate it, go to Settings>Layout and tick Show “Duplicate Order” button after creation.

Show “Duplicate Order” button after creation

After creation a new order, you have the “Duplicate Order” button.

The “Duplicate Order” button

Show cart weight

This feature makes it much easier for customers to get the right products without having to come into the store and weigh them. With phone orders, customers can order quickly and accurately from the comfort of their own home. They can also get the exact weight of their products, so they can make sure they are ordering the right amount. This makes it easier for customers to get the products they need, without the hassle of going to the store.

To activate it, go to Settings>Layout and tick Show cart weight.

Show cart weight

Next to the order details is the order weight.

Order weight

Allow to rename cart items

This feature is beneficial for businesses that take phone orders and need to customize the names of items in the cart to match the customer’s preferences or specifications. By enabling this setting, businesses can provide a more personalized and tailored shopping experience for their customers, enhancing customer satisfaction and potentially increasing sales.

To activate it, go to Settings>Cart Items and tick Allow to rename cart items.

Allow to rename cart items

In the process of creating an order, it becomes possible to rename the product.

Rename the product

Add products by default

With the Pro version of this plugin, you can even add products to orders by default, so they are automatically selected when you enter a customer’s order. This feature is particularly useful for businesses who have a single product they offer over the phone.

To activate it, go to Settings>Cart Items and write items in the Add products by default line.

Add products by default

When creating an order, the product is added automatically.

Album as a default product

Show all coupons in autocomplete

It allows you to offer discounts to customers through coupons that show up in the autocomplete. This makes it easier for employees to find the coupon customers need and make sure they get the best deal.

To activate it, go to Settings>Coupons and tick Show all coupons in autocomplete.

Show all coupons in autocomplete

When you click on the search bar, a list of available coupons appears.

All coupons in autocomplete

Select optimal shipping method on each cart update

This setting allows plugin to assign an optimal shipping method to orders placed over the phone. This ensures that customers don’t have to select a shipping method each time they order, saving time for both customers and employees.

To activate it, go to Settings>Shipping and tick Select optimal shipping method on each cart update.

Select optimal shipping method on each cart update

Note: if this option is enabled, you cannot change the delivery method manually.

Change the delivery method manually

Select optimal shipping method

Show products as default search result

By displaying products as default search results, businesses can enhance the user experience and streamline the ordering process, ultimately leading to increased sales and customer satisfaction.

To activate it, go to Settings>Products and write items in the Show products as default search result line.

Show products as default search result

When you click on the search bar, the belt appears as the default product.

Belt as a default search result

Default customer

If you have a customer who frequently places orders over the phone, you can assign them as the default customer for phone orders. This saves time for employees, as they don’t have to enter in the customer’s information each time.

To activate it, go to Settings>Customers and write customers in the Default customer line.

Default customer

When you create an order, a customer is defined by default.

Liza Wood as a default customer

Show order history for the customer

This feature enables businesses to access and view the complete order records of their customers, providing valuable insights and information. This functionality can greatly enhance customer service and support, as businesses can quickly refer to past orders and assist customers more effectively.

To activate it, go to Settings>Customers and tick Show order history for the customer.

Show order history for the customer

There is a Order History link in the client settings block now.

When you click on it, a list of customer orders is available to you.

List of customer orders

Default discount type

This feature is beneficial for businesses that frequently take phone orders and want to provide discounts to their customers. By setting the default discount type, businesses can streamline the ordering process and ensure that the correct discount is automatically applied to phone orders.

To activate it, go to Settings>Discount>Default discount type and tick Fixed amount or Percentage.

Default discount type

Conclusion on 10 useful settings Phone Orders for WooCommerce (Pro)

In conclusion, the 10 useful settings for Phone Orders for WooCommerce (Pro) offer a range of options that can greatly enhance the user experience and streamline the phone ordering process. With these settings, businesses can effectively manage and track phone orders, ensuring a smooth and efficient ordering process for both customers and staff.

20
Nov, 2023

4 Things You May Not Know About Advanced Dynamic Pricing for Woocommerce

Are you looking for a way to stay ahead of the competition in your e-commerce business? Advanced Dynamic Pricing for Woocommerce may be the answer. This powerful tool allows you to set dynamic pricing rules that automatically adjust prices for different customers, products, and even days of week. Here are four things you may not know about Advanced Dynamic Pricing for Woocommerce.

Note: this features availible only in pro version.

Category Page

You can use Advanced Dynamic Pricing for Woocommerce to customize your category page to make it look more attractive to buyers. For example, show the starting price of a product (without a discount) or change prices when updating the cart.

All you need to do is go to Settings >Category page and enable the required options.

Advertising

Retailers can use Advanced Dynamic Pricing for Woocommerce to offer discounts and promotions that are tailored to customer preferences. For example, you can create a rule and add a promotional message with a timer. It is also possible to specify where the advertisement will be visible (cart, product or category page).

These options are located in Settings>Advertising.

Calculation

The pro version of the plugin also offers various pricing settings. You can choose how to calculate the shipping cost – apply only the maximum discount (Maximum value), only the minimum discount (Minimum value) or the sum of discounts (Sum of all discounts), or how to calculate the application of a discount to a product. And also combine several discounts or several commissions.

Product Collections

Product collections are not a list of products, as you might think. This is a system of conditions for categories. Thus, when you create a collection, you specify that the product must belong to all categories within it in order for it to be subject to the pricing rules. Let’s imagine a situation – you want the discount to apply only to women’s clothing. If you set such a condition in the usual way (in the product filter specify the categories For women and Clothing), then the rule will apply to all products for women and all clothing. However, by setting these categories in the product collection, you only have a discount on women’s clothing.

These are just a few of Advanced Dynamic Pricing for Woocommerce advantages available. By taking the time to understand this tool and how to use it, you can optimize your pricing strategies and maximize your profits. If you’re a Woocommerce store owner, it’s worth considering this plugin to get the most out of your store.

18
Mar, 2024

5 Phone Orders Strategies You Should Try

Do you want to conduct telephone sales of goods and services even more effectively? In this article, we will talk about the 5 Phone Orders Strategies You Should Try.

What you need to know before starting to take orders by phone

If you are just starting to create a call center, then you will most likely need a system to measure its effectiveness (KPI). Each business creates indicators for its own area. Here are some possible indicators and recommendations:

  • Average Wait Time is an indicator that displays the average amount of time that customers spend waiting for a response from an operator or receiving a service. It can be designed for different types of service such as phone calls, email, online chats, etc.

  • Average Handle Time is the time an operator spends talking with a client. Agents must be efficient in their work to reduce call time without compromising the quality of service.

  • The Customer Retention Rate is an indicator that allows you to estimate how many customers will continue to use a company’s product or service after their first purchase. It is expressed as a percentage and is calculated as the ratio of the number of regular customers to the total number of customers for a certain period of time. The higher the customer retention rate, the more likely it is that customers will continue to use the company’s product or service and recommend it to other people.

  • The Customer Satisfaction Score is a metric that measures the level of customer satisfaction after interacting with an agent. The goal of a call center is to maximize customer satisfaction rates to improve the company’s image and increase customer loyalty.

You don’t have to implement all the metrics into your system. Focus on those that align with your business goals.

5 Phone Orders Strategies

Standard scheme

Let’s take a step-by-step look at the technology of how to sell over the phone correctly and effectively.

Establishing contact

At the first stage, you need to greet the client, introduce yourself, name the company and ask if the person is comfortable communicating at the moment. Then you can move on to creating interest, for example, with words about a personal discount or a limited offer of a product.

Identification of needs

If the company has experience in communicating with the client, then at the second stage the needs are clarified. For example, if a client requires professional filming equipment, then you need to clarify what equipment the client needs, how much, and so on.

Presentation

If the needs and the proposed product match each other, you can move on to the presentation. It is necessary to name the main properties and benefits of the product for the client. At the same time, we must not forget about the parameters that are important for the consumer. They were identified at the previous stage. When starting a presentation, you cannot talk about unnecessary things, since there is a risk of being left without a buyer.

Work with objections

If the client is completely dissatisfied with the product or call, you need to listen to him and offer compromise solutions. If a person wants to complete the communication, then you cannot aggressively continue the sale. By ignoring objections, there is a risk of losing this representative of the target audience forever.

Completion of transaction

The manager records the results of communication and arranges a repeat call, or redirects the client to the next stage of the sales funnel.

SPIN sales

The SPIN approach is based on the fact that the seller collects as much information as possible from the client and presents the product based on the needs and goals of the consumer. The operator sells the product to the client in 5 stages:

  • Awareness of the need;

  • Comparison of options;

  • Elimination of doubts;

  • Decision-making;

  • Make a deal.

SNAP sales

SNAP sales are a methodology that aims to put the seller on the same level as the consumer. This telephone sales technique consists of the following sequential steps:

  • The client gives permission to start communication, and the seller provides him with the necessary information and does not focus on advertising;

  • The consumer determines the vector of dialogue development;

  • The client chooses a product that interests him;

Conceptual sales

This is the name given to sales of large, complex systems. The technology is based on a conceptual understanding of the need for a product.

The basic principles of this telephone selling technique are as follows:

  • a concept, not a product;

  • simultaneous development of 2 processes: sale and purchase;

  • rejection of a universal approach;

  • saving the results of communication and finalizing the script.

Challenge sales

This telesales technique is based on convincing the customer to buy the product. It is usually used in the B2B sector and consists of the following steps:

  • introduction to a new product;

  • demonstration of effectiveness;

  • approach to the transaction after interest has been formed.

Secret techniques to improve customer service

What else can you do to keep your customers happy?

  1. Reduce the average time customers spend in line. Queue optimization consists of many factors. This is a significant task that should be paid attention to, starting with the opening of a call center. There are a number of ways to reduce average call handling time without compromising the quality of your agents’ work. Among them are the following:

  • Operator training.

  • Operator training.

  • Ensure efficient call routing.

  1. Develop a robust contingency plan. Because your customers naturally expect ongoing customer support, the final step in setting up your call center is to create robust operational, backup, and system recovery plans to help the support operability of the system in case of unforeseen situations. This way, you will protect yourself from any potential risks and be able to minimize damage from network failures and call center malfunctions. Be sure to document and regularly test your emergency plans, and regularly train staff on what to do in the event of an emergency.

  1. Contact customers after every call to assess their satisfaction. Customer satisfaction research is necessary in any business, both b2b and b2c. Firstly, this allows you to evaluate the work of your own employees, and, secondly, to understand what exactly needs to make customers more satisfied with the company (brand).

These phone orders strategies are not a one-size-fits-all solution. You should apply them, adapting them to your business and taking into account your customer interaction policies. Only by improving your telephone strategy will you be able to achieve good customer relationships and build a full customer base.

17
Nov, 2023

9 Secrets About Advanced Order Export for WooCommerce

WooCommerce is an extremely versatile eCommerce platform that allows you to customize and increase the functionality of your online store. One of the most useful tools offered by WooCommerce is the Advanced Order Export for WooCommerce plugin. The plugin allows you to easily export orders from your WooCommerce store to different formats, giving you the ability to manage your orders, generate custom reports, and more. However, there are many more features and benefits to this amazing plugin that you may not be aware of. In this blog post, I’m going to share with you 9 secrets about Advanced Order Export for WooCommerce that you may not know.

Various Formats

It allows you to export orders in various formats. You can export orders in CSV, XML, and JSON format, and you can also export orders as PDFs. This makes it easy to work with your orders in any system.

Custom Fields

You can create custom fields for order exporting. You can customize your order exporting process to include fields such as customer name, email address, order date, and more. This gives you the freedom to export the exact data you need.

Bulk Export

You can use the plugin to export orders in bulk. You can select orders based on date ranges, order statuses, or other filters and then export them all at once. This is especially useful for businesses with large order volumes.

Filter Orders

You can use the plugin to filter orders. You can create custom filters and then use them to export orders that match specific criteria. This makes it easy to find the orders you need without having to manually search through them.

Integrate with Zapier

You can integrate with Zapier. Advanced Order Export for WooCommerce also integrates with Zapier, allowing you to easily import your orders into other applications or systems. This can be especially useful if you’re looking to use the data from your orders in another system.

Profiles

You can include export profiles for different order types. You can create profiles for different order types, such as wholesale orders or international orders. This makes it easy to quickly export orders based on their type.

Export Different Data

You can use the plugin to export different data. In addition to exporting orders, you can also export customer data. This includes customer name, email address, billing address, and more.

Email Notifications

You can also configure the plugin to automatically send email notifications to customers when their order is exported. This feature can be very useful in ensuring that customers are kept up to date with the progress of their orders.

Automated Export

You can schedule automated exports. You can set up automated exports to run on a daily, weekly, or monthly basis. This makes it easy to keep your order data up-to-date without having to manually export it.

These are just a few of the secrets about Advanced Order Export for WooCommerce. This plugin is a great way to make managing orders from your WooCommerce store easier and more efficient. With its powerful features and customization options, it’s a must-have for any business.

22
Jan, 2024

Advanced Order Export vs. Traditional Reporting: Which Is Right for Your Business?

What is Advanced Order Export?

Advanced Order Export for WooCommerce allows businesses to efficiently manage and export their order data. This plugin simplifies the process of exporting order data by providing customizable options and automating the export process. With Advanced Order Export for WooCommerce, businesses can easily extract and organize their order data into various formats such as CSV, Excel, PDF or etc.

How does Advanced Order Export differ from traditional reporting?

Let’s first understand what Advanced Order Export for WooCommerce and traditional reporting are and how they differ. Traditional reporting involves pulling data from various sources and compiling it into a report, usually in the form of charts and graphs. This process can be time-consuming and requires technical expertise. On the other hand, plugin is a more automated and streamlined approach to reporting, where data is extracted from a single source and exported into a customizable format, such as Excel or CSV.

One of the main advantages of Advanced Order Export for WooCommerce is its ability to provide real-time insights. With traditional reporting, data is often outdated by the time it is compiled and analyzed. This can lead to delayed decision-making and missed opportunities. On the other hand, Advanced order export can provide up-to-date data, allowing businesses to make decisions timely and accurate. There are two similar functions: Status change jobs and Schedule jobs.

Another significant difference between the two methods is the level of customization and flexibility. Traditional reporting often follows a standard format, making it difficult to tailor the report according to specific business needs. On the contrary, Advanced Order Export for WooCommerce allows for customization of data fields, filters, and formats, giving businesses the freedom to create reports that best suit their requirements. This level of flexibility can save time and effort, as businesses can focus on the specific data they need rather than sorting through irrelevant information.

Advanced Order Export for WooCommerce has a lot of filters:

  • Filter by order
  • Filter by product
  • Filter by customer
  • Filter by coupon
  • Filter by billing
  • Filter by shipping
  • Filter by item and metadata

One of the limitations of traditional reporting is the lack of the integration with other plugins. For instance, if a business is using a multiple software for different functions, it can be challenging to consolidate data from these systems into a traditional report. For all that, Advanced Order Export for WooCommerce, can integrate with multiple systems, making it easier to compile and analyze data from various sources in one place.

Here’s the list of compatibility plugins:

  • Checkout Add-ons
  • PDF Product Vouchers
  • Woocommerce Subscriptions
  • WooCommerce Bookings
  • WooCommerce Appointments
  • WooCommerce Memberships
  • WooCommerce Product Vendors
  • Local Pickup Plus
  • FooEvents
  • Tickera
  • WooCommerce Box Office
  • Shipping Multiple Addresses
  • WooCommerce TM Extra Product Options (each option as column)
  • WooCommerce TM Extra Product Options (each option as separate row)
  • WooCommerce TM Extra Product Options (all options as ONE row)

Note: you can find out more about compatibility and how to set it up here

Essential Advanced Order Export examples

  1. Summary reports

One of the most common use cases for the plugin is to generate summary reports. This involves exporting data from a specific period or date range and summarizing it into a single document. For example, a business may want to generate a monthly report of all orders processed, including total sales, order volume, and average order value.

Advanced Order Export for WooCommerce allows businesses to customize their summary reports according to their specific needs. They can choose which data fields to include, such as customer information, product details, and shipping information. This level of customization enables businesses to gain a clear understanding of their order data and identify any trends or patterns that may impact their operations.

  1. Profiles

Another essential example of advanced order export is the ability to create profiles. Profiles are pre-defined sets of rules that determine which data is exported and how it is formatted. This is particularly useful for businesses that regularly export data in a specific format for further analysis or integration with other systems.

For instance, a business may have a profile set up to export order data in a CSV format and automatically send it to their accounting software every day. This eliminates the need for manual data entry and ensures that the information is always up-to-date.

  1. Scheduled and Status change jobs

Scheduled jobs allow businesses to automatically export orders at a specific time and frequency. This feature is especially useful for businesses that have a high volume of daily orders. With Advanced Order Export for WooCommerce options, businesses can also set up status change jobs to export orders when they reach a particular status, such as when an order is shipped or cancelled. This allows businesses to efficiently manage their order processing and fulfillment. For example, a business can set up a status change job to export orders with the status ‘processing’ to their fulfillment partner, ensuring timely delivery to customers.

On a final note, while traditional reporting has been a tried and tested method for data analysis, Advanced Order Export for WooCommerce offers a more efficient, accurate, and customizable approach. With the ever-increasing amount of data that businesses have to deal with, this plugin is becoming the preferred choice for many organizations. It allows businesses to gain valuable insights into their operations, improve decision-making, and stay ahead of the competition. So, if you want to take your business to the next level, consider switching to Advanced Order Export for WooCommerce for a more comprehensive and data-driven approach to reporting.

2
Oct, 2023

Advanced Order Export: Free vs Pro

Introduction

Advanced Order Export is a powerful and versatile tool that makes it easy to export orders from your online store in a variety of formats. With the free version of Advanced Order Export, you can export orders to CSV, XML, and PDF formats, as well as to various platforms. You can also filter orders by date range, order status, and other criteria. The free version also includes basic mapping options, allowing you to map the exported data to your own custom fields. However, the free version does not offer support any of the more advanced features.

Features of Pro

Advanced Order Export Pro is an invaluable plugin for any store owner looking to make the most out of their WooCommerce store. The automation that the pro version has can save you time and money in the long run, allowing you to focus on other aspects of your business.

All key functions of the pro version are presented in the table:

Features Free Pro
Profiles – +
Status Change Jobs – +
Scheduled jobs – +
Destination Block – +
Advanced settings – +

Profiles

Profiles are a block containing saved export settings. With it, you can easily create different profiles to export your WooCommerce orders into various formats.

Status Change Jobs

The plugin also has a feature that allows you to export orders based on their status, such as processing, refunded, or completed.

Scheduled jobs

With the advanced order export scheduled jobs, store owners can easily automate the process, saving them time and resources. This allows them to focus on other aspects of their business, such as marketing and customer service.

Destination Block

This feature is ideal for businesses that need to quickly and accurately transfer order data from one platform to another. It allows for the export of orders to a wide variety of destinations, including HTTP, XML, FTP, and even direct to a web service.

Advanced settings

With its advanced settings, you can customize your order export process in detail. It allows you to configure General, Interface, Jobs, Failed Export, Zapier and HTML.

Conclusion

The Advanced Order Export plugin for WooCommerce is a great way to keep track of orders and export data quickly and easily from the store. While the free version is a great starter tool for basic data export needs, the pro version offers more features and options for more advanced data export tasks. In the professional version, you can configure and save multiple export settings, schedule automatic exports, and even export orders to different destination blocks. For those with more complex export needs, the pro version is the best choice. It offers more features and options for faster and more efficient order export tasks.

11
Jun, 2024

Algol+ customer support

Our small company Algol+ has been developing plugins for WordPress for over 5 years. You may know such plugins as Advanced Order Export for WooCommerce, Advanced Dynamic Pricing for WooCommerce, Phone Orders for WooCommerce.

Customer support is an integral part of our operations and success. In this article, we will discuss all aspects of customer support (bug report, customization, feature requests) and how it affects Algol+ plugins.

Bug Report

Bug reports are crucial for the continuous improvement of Algol+. They not only help in identifying the existing flaws but also in preventing potential future issues. Bug reports (as well as customization and feature requests) are sent to us on FreshDesk.

What does a bug report look like? Typically, the client describes the problem they encountered, attaching screenshots, videos and other materials. We ask for additional documents and explanations if necessary (for example, JSON system report). Then our support repeats the bug locally. If a bug is found, it will be fixed for all future versions. If only the client has a bug, we look at his problem individually.

How long does it take to fix a bug? It depends on the complexity of the bug. We try to resolve customer requests within a few hours, but it may take up to 3 days for tricky cases.

Customization

Customization is at the heart of Algol+’s philosophy. Recognizing there are no two similar websites, Algol+ offers extensive customization options to adapt to various workflows and requirements. The support team assists users in:

Personalization: Modifying the interface and functionalities to match the user’s preferences. Integration: Seamlessly integrating Algol+ with other tools and systems in use by the business.

Note: You could find the list of compatible plugins here https://docs.algolplus.com/algol_pricing/available-plugin-compatibility/

Scalability: Ensuring that the customizations are scalable and can grow with the business.

Feature Requests

Feature requests are a testament to the collaborative relationship between Algol+ and its users. They provide valuable insights into user needs and market trends. We discuss the most interesting user suggestions with the team, which are then evaluated based on:

Viability: Assessing the technical and practical feasibility of the requested feature. Demand: Considering how many users have requested or would benefit from the feature. Alignment: Ensuring the feature aligns with the overall product roadmap and vision.

Customer Feedback

The WordPress’s review section is a testament to Algol+’s impact, with numerous users sharing their experiences. These reviews highlight the seamless functionality of ours software solutions, the adaptability of their customization options, and the responsiveness of our customer support. Algol+ values this feedback, using it to refine their offerings and to ensure that their services not only meet but exceed user expectations.

Algol+ is committed to a user-centric approach, where customer feedback directly influences the development cycle. This symbiotic relationship not only enhances the product but also ensures that users feel heard and valued.

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